E-commerce Operations Executive

Role & Responsibilities

• Monitor and supervise daily e-Store operation

• Assist with marketing and promotion activities, as well as implement strategies to drive traffic and conversion

• Work closely with Marketing, Product and other departments to plan and implement online platforms design, merchandising and promotions strategies to ensure an excellent and consistent customer experience

• HANDLE program and campaign launches of, include but not limited to, banner, website, EDM campaigns, and other leads

• Implement strategic content for eDM, WhatsApp, website, and other platforms

• Prepare graphic creation with creative agency

• Consolidate promotional materials for an upcoming online campaign

• Assist in compiling and analyzing performance reports

• Maintain good internal communications and keep good relationships between different parties

• Support in CRM for acquisition, engagement, and retention initiatives

• Stay updated on market trends and convert ideas into opportunities

• Support and execute other partnership program and achieve business objectives

Qualifications

• Bachelor's degree in E-commerce, Business, or related field

• 2-4 years of E-commerce experience in the retail sector

• A detailed minded person with strong marketing sense

• Experience in working with E-commerce platforms (e.g. Shopify, Shopline, Magento) is preferred

• Self-starter and energetic with strong organizational and communication skills

• A pet lover

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