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Technical Support Specialist

Salary undisclosed

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Responsibilities

• Provide day-to-day technical support to end-users, addressing hardware and software needs

• Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues

• Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution

• Maintain excellent customer service standards, delivering exceptional support experiences

Basic Qualifications

• At least 2 years total combined work experience and completed higher education

• Ability to speak, read, and write in English

Preferred Qualifications

• Associates degree (Higher Education, Higher National Diploma)

• At least 1 year of end-user device support and troubleshooting work experience

Expectations

• Experience in a technical support role, preferably within a fast-paced, customer-centric environment

• knowledge of hardware and software troubleshooting is a plus

• Exceptional customer service and interpersonal skills

• Excellent written and verbal communication abilities

• Ability to manage multiple tasks simultaneously and prioritize effectively

• Team player with the ability to work collaboratively