G
Technical Support Specialist
Salary undisclosed
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Responsibilities
• Provide day-to-day technical support to end-users, addressing hardware and software needs
• Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues
• Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution
• Maintain excellent customer service standards, delivering exceptional support experiences
Basic Qualifications
• At least 2 years total combined work experience and completed higher education
• Ability to speak, read, and write in English
Preferred Qualifications
• Associates degree (Higher Education, Higher National Diploma)
• At least 1 year of end-user device support and troubleshooting work experience
Expectations
• Experience in a technical support role, preferably within a fast-paced, customer-centric environment
• knowledge of hardware and software troubleshooting is a plus
• Exceptional customer service and interpersonal skills
• Excellent written and verbal communication abilities
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Team player with the ability to work collaboratively
• Provide day-to-day technical support to end-users, addressing hardware and software needs
• Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues
• Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution
• Maintain excellent customer service standards, delivering exceptional support experiences
Basic Qualifications
• At least 2 years total combined work experience and completed higher education
• Ability to speak, read, and write in English
Preferred Qualifications
• Associates degree (Higher Education, Higher National Diploma)
• At least 1 year of end-user device support and troubleshooting work experience
Expectations
• Experience in a technical support role, preferably within a fast-paced, customer-centric environment
• knowledge of hardware and software troubleshooting is a plus
• Exceptional customer service and interpersonal skills
• Excellent written and verbal communication abilities
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Team player with the ability to work collaboratively