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A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds.
Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
We are looking for a dynamic individual who can balance both technical knowledge and exemplary client relationship management to support our growing fund administration business as an Account Manager.
You will be strong in client management, ensuring overall client satisfaction across the full scope of fund services received from SS&C. Serving as a key point of contact for clients and internal stakeholders your technical knowledge will be pivotal to understanding our clients’ needs and ensuring that the client experience is optimised. This includes service delivery oversight, implementation of new/enhanced services, client communication and management, and identification of improvement actions to maximize client satisfaction.
Roles and Responsibilities:
• Ensure a full understanding of the client’s needs and expectations across service delivery teams and provide clarity for the actions required to service the client.
• Identify and coordinate service delivery modifications in response to changes in client activities or regulation and raise change projects within the organization as required.
• Coordinate and drive resolution of issues affecting the quality of service and overall client experience.
• Manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
• Plan and attend engagement meetings with clients on a regular basis to build trust and deepen the client relationship.
• Identify and produce appropriate key management information / business metrics to communicate and facilitate the client relationship.
• Manage due diligence meetings/responses for prospective or existing clients and their investors.
• Oversee the preparation of board reports and represent the organization in client board meetings.
• Influence / manage stakeholders, partners or employees in multiple regions.
• Ensure proper coordination of relationships with third parties related to the client activity, including system providers, auditors, and external legal counsels.
Requirements:
• University degree in finance/accounting or commensurate experience.
• Strong experience working within Fund Accounting or Operations in the Hedge Funds space.
• Strong client and team management skills.
• Strong written and verbal communication skills – ability to communicate clearly and efficiently with clients, team, peers, and management.
• Forward-thinking with the ability to anticipate issues and drive solutions.
• Ability to work in changing, fast-paced work environment.
• Good time management and organizational skills.
• Resourceful, possess a can-do and continuous improvement mindset.
• Has track record of delivering on process improvements.
Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
We are looking for a dynamic individual who can balance both technical knowledge and exemplary client relationship management to support our growing fund administration business as an Account Manager.
You will be strong in client management, ensuring overall client satisfaction across the full scope of fund services received from SS&C. Serving as a key point of contact for clients and internal stakeholders your technical knowledge will be pivotal to understanding our clients’ needs and ensuring that the client experience is optimised. This includes service delivery oversight, implementation of new/enhanced services, client communication and management, and identification of improvement actions to maximize client satisfaction.
Roles and Responsibilities:
• Ensure a full understanding of the client’s needs and expectations across service delivery teams and provide clarity for the actions required to service the client.
• Identify and coordinate service delivery modifications in response to changes in client activities or regulation and raise change projects within the organization as required.
• Coordinate and drive resolution of issues affecting the quality of service and overall client experience.
• Manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
• Plan and attend engagement meetings with clients on a regular basis to build trust and deepen the client relationship.
• Identify and produce appropriate key management information / business metrics to communicate and facilitate the client relationship.
• Manage due diligence meetings/responses for prospective or existing clients and their investors.
• Oversee the preparation of board reports and represent the organization in client board meetings.
• Influence / manage stakeholders, partners or employees in multiple regions.
• Ensure proper coordination of relationships with third parties related to the client activity, including system providers, auditors, and external legal counsels.
Requirements:
• University degree in finance/accounting or commensurate experience.
• Strong experience working within Fund Accounting or Operations in the Hedge Funds space.
• Strong client and team management skills.
• Strong written and verbal communication skills – ability to communicate clearly and efficiently with clients, team, peers, and management.
• Forward-thinking with the ability to anticipate issues and drive solutions.
• Ability to work in changing, fast-paced work environment.
• Good time management and organizational skills.
• Resourceful, possess a can-do and continuous improvement mindset.
• Has track record of delivering on process improvements.