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Lane Crawford is an internationally renowned luxury department store with over 170 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. The Department Sales Manager role is a key position in our stores, guiding the team to generate high sales turnover and promote customer loyalty. This role is fully accountable for the business unit performance, customer service and clienteling, people management and daily operations.
The Role
Sales and Customer Management
• Ownership of the business unit performance and accountablity for target achievement.
• Develop strategic plans and initiatives to enhance and boost sales performance by analysing KPIs and evaluating ROIs.
• Implement effective clienteling initiatives to increase store traffic, attract potential customers, and enhance customer loyalty.
• Host and execute store events and other activations to promote own business unit performance and increase visibility of product/ promotions..
Leadership and Team Management
• Lead, manage and motivate team to achieve optimal performance and productivity.
• Define clear team and individual objectives; track, support, and oversee progress.
• Grow and develop the team through regular coaching and feedback.
Operations Management
• Manage daily store operations, including but not limited to, inventory management, invoicing, dispatch, and coordination with external suppliers.
• Ensure all store processes and procedures are meticulously organised to deliver a best-in-class client experience while adhering to company guidelines.
The Ideal Candidate
• Proven experience in retail management, with a minimum of 10 years in a supervisory role.
• Demonstrate strong business acumen with an entrepreneurial, results-oriented mindset and a proven track record of achieving sales targets and driving sales growth.
• Strong leadership abilities that foster a positive work environment, with the capacity to lead, motivate, and develop a diverse team to achieve business goals and drive operational improvements.
• Proficient in analyzing sales data and market trends to inform strategic decisions.
• Exceptional customer service skills with a client-centric approach.
• Excellent communication and interpersonal skills to effectively engage with team members and customers.
• Strong problem-solving skills with ability to effectively resolve issues and challenges.
• Highly organized with excellent time management abilities.
Benefits
At Lane Crawford you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.
Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.
The Role
Sales and Customer Management
• Ownership of the business unit performance and accountablity for target achievement.
• Develop strategic plans and initiatives to enhance and boost sales performance by analysing KPIs and evaluating ROIs.
• Implement effective clienteling initiatives to increase store traffic, attract potential customers, and enhance customer loyalty.
• Host and execute store events and other activations to promote own business unit performance and increase visibility of product/ promotions..
Leadership and Team Management
• Lead, manage and motivate team to achieve optimal performance and productivity.
• Define clear team and individual objectives; track, support, and oversee progress.
• Grow and develop the team through regular coaching and feedback.
Operations Management
• Manage daily store operations, including but not limited to, inventory management, invoicing, dispatch, and coordination with external suppliers.
• Ensure all store processes and procedures are meticulously organised to deliver a best-in-class client experience while adhering to company guidelines.
The Ideal Candidate
• Proven experience in retail management, with a minimum of 10 years in a supervisory role.
• Demonstrate strong business acumen with an entrepreneurial, results-oriented mindset and a proven track record of achieving sales targets and driving sales growth.
• Strong leadership abilities that foster a positive work environment, with the capacity to lead, motivate, and develop a diverse team to achieve business goals and drive operational improvements.
• Proficient in analyzing sales data and market trends to inform strategic decisions.
• Exceptional customer service skills with a client-centric approach.
• Excellent communication and interpersonal skills to effectively engage with team members and customers.
• Strong problem-solving skills with ability to effectively resolve issues and challenges.
• Highly organized with excellent time management abilities.
Benefits
At Lane Crawford you work hard and play hard while we take care of your wellbeing. Your annual holiday leave is supplemented by special leave for birthday and work anniversaries, time off to celebrate key holidays and Summer Fridays. Our enhanced medical, dental, pension benefits and life insurance give you peace of mind. And it’s true, that all our permanent staff can enjoy staff discount and visit our legendary staff sales! You can develop your skills and knowledge on the job supported by curated learning experiences at The Academy, and have the opportunity to work with, and be exposed to, a team of internationally minded professionals who will support and stretch your career development. We offer staff wellness programmes to nurture mind, body and spirit in our head office and stores. We treasure opportunities to come together, whether it’s at an office Happy Hour, networking in the "Gin Den" or our Talk of The Town Staff Parties.
Personal data provided will be used for recruitment purposes only. By applying for this position, you consent to the collection, use and disclosure of your personal data to Lane Crawford Joyce Group. Your personal data will be processed in accordance with our Privacy Policy.