Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Manager, E-Commerce

Salary undisclosed
Checking job availability...
Original
Simplified

• Global E-commerce Business

• Proficiency in Customer Service Software and CRM

About Our Client

Our client, a leading global online platform. They are seeking for an experienced Head of Customer Service with a robust e-commerce background. You will be responsible for creating a customer-centric culture and driving performance improvements across the organisation.

Job Description

• Design and implement customer service strategies that align with business goals and enhance the customer experience in the e-commerce sector.

• Evaluate, enhance, and implement customer service tools and technologies to streamline processes and improve service delivery.

• Monitor and analyse key performance indicators focusing on CRM, Customer Satisfaction, First Contact Resolution, and Average Handling Time.

• Gather and analyse customer feedback to identify areas for improvement. Implement changes based on insights to enhance customer satisfaction.

• Work closely with cross-functional teams, including IT, marketing, and sales, to ensure a seamless customer experience.

• Develop training programs to equip team members with the necessary skills and knowledge to excel in their roles.

• Foster a positive work environment that encourages teamwork and innovation.

The Successful Applicant

• Bachelor's degree in Business Administration, Marketing, or a related field.

• 10+ years of experience in customer service management, with a strong focus on e-commerce. Proven track record in leading teams and driving performance improvements.

• Proficient in CRM systems, customer services software, and data analytic.

• Strong team leader with excellent communication and interpersonal skills. Ability to inspire and motivate a diverse team.

• Strong analytically and problem-solving abilities; capable of making data-driven decisions.

What's on Offer

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Opportunities for professional development and career advancement

• A dynamic and inclusive workplace culture