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Customer Care Officer (Logistics/Ecommerce, up to $22k per month)

Salary undisclosed

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• Deliver B2B account daily support and service

• Manage customer enquiries, requirements, feedback and complaints

• Immediate available is highly preferable

Responsibilities:

• Deliver B2B account daily support and service

• Maintain assigned key accounts and observe customer demand trends

• Manage customer enquiries, requirements, feedback and complaints to deliver excellent customer service

• Facilitate communication between customers and internal partners regarding their requirements

• Prepare statistical report and performance summaries

• On-job training will be provided

• Perform other ad hoc duties and projects when assigned

Requirements:

• Diploma holder or university graduate in any discipline

• 1 year or above related working experience, e-commerce logistic is preferred

• Excellent interpersonal, communication and listening skills

• Independent and detail-oriented with positive attitude

• Good command in both spoken and written English, Mandarin and Cantonese

• Candidates with less experience will be considered for the post of "Customer Service Assistant"

• Immediate available is highly preferable