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Location: Hong Kong, Hong Kong
Thales is a leading multi-domestic electronics and systems group, addressing Defence and Security, Aerospace and Ground Transport markets worldwide. State-of-the-art technologies combined to the expertise of 64,000 employees in 56 countries make Thales a key player in assuring security of people, assets, infrastructures, cities and nations.
Responsibilities:
Management of Service Contracts (Maintenance & Subscription) in our ERP system (Oracle).
Be the expert of data integrity for our CRM tool Salesforce.com.
Providing a customer service Internally and Externally.
Create, Maintain and Execute quotes of support contracts to ensure consistency of customer retention.
Provide support to the Inside Sales team related to maintenance/support contract renewals.
Be the interface from a renewals perspective and maintain good, regular contact with sales teams.
Be involved with any systems development and testing as related to renewals team.
Deploy & execute best business practices.
Requirements:
Education:
Diploma in Business or equivalent work experience
New gradudates are welcomed
Experience:
Sales support experience representing a high technology product or service.
Experience in managing the administrative component of a sale from lead to invoicing through the use of CRM and/or ERP systems, experience in using Salesforce.com and/or Oracle systems preferred.
Skills:
Excellent oral and written communication skills in English and proficient in speaking Cantonese
Exceptional organizational and time management skills with the proven ability to prioritize and complete multiple tasks to meet deadlines
Strong attention to detail
Self-starter/Ability to work independently while managing distractions to maximize productivity with minimal supervision
Ability to collaborate and work as a contributing member of a team
Strong math and computer skills
Working knowledge of MS Office (Excel, Word, PowerPoint) and CRM/ERP applications (Salesforce.com & Oracle preferred)
#LI-JL1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Thales is a leading multi-domestic electronics and systems group, addressing Defence and Security, Aerospace and Ground Transport markets worldwide. State-of-the-art technologies combined to the expertise of 64,000 employees in 56 countries make Thales a key player in assuring security of people, assets, infrastructures, cities and nations.
Responsibilities:
Management of Service Contracts (Maintenance & Subscription) in our ERP system (Oracle).
Be the expert of data integrity for our CRM tool Salesforce.com.
Providing a customer service Internally and Externally.
Create, Maintain and Execute quotes of support contracts to ensure consistency of customer retention.
Provide support to the Inside Sales team related to maintenance/support contract renewals.
Be the interface from a renewals perspective and maintain good, regular contact with sales teams.
Be involved with any systems development and testing as related to renewals team.
Deploy & execute best business practices.
Requirements:
Education:
Diploma in Business or equivalent work experience
New gradudates are welcomed
Experience:
Sales support experience representing a high technology product or service.
Experience in managing the administrative component of a sale from lead to invoicing through the use of CRM and/or ERP systems, experience in using Salesforce.com and/or Oracle systems preferred.
Skills:
Excellent oral and written communication skills in English and proficient in speaking Cantonese
Exceptional organizational and time management skills with the proven ability to prioritize and complete multiple tasks to meet deadlines
Strong attention to detail
Self-starter/Ability to work independently while managing distractions to maximize productivity with minimal supervision
Ability to collaborate and work as a contributing member of a team
Strong math and computer skills
Working knowledge of MS Office (Excel, Word, PowerPoint) and CRM/ERP applications (Salesforce.com & Oracle preferred)
#LI-JL1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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