E-commerce Operation Manager (Team Lead)

• Seeking for an experienced E-commerce operator who is ready to lead a team

• Serving a well-known global brand

About Our Client

A well-known global consumer brand.

Job Description

This role focuses on leveraging a strong business mindset to develop and implement tailored e-commerce strategies that address the unique needs of the company, with the goal of boosting customer engagement, increasing online acquisitions, driving sales revenue, and enhancing operational efficiency. The position requires analyzing sales and traffic data to provide actionable insights, adapting strategies to meet the evolving demands of the business. A deep understanding of clients' industries, business needs, and company culture is essential to crafting strategies that promote growth and success. Staying informed on e-commerce market trends and customer behavior is also critical to applying innovative and effective business strategies.

Collaboration and project management are key aspects of this role, requiring leadership of an e-commerce team composed of operational, technical, and UI/UX specialists. Responsibilities include fostering effective communication among stakeholders to align operations across marketing campaigns and coordinating with third-party vendors, offline stores, and payment gateways to ensure a seamless customer experience from order to delivery. The role involves close collaboration with brand headquarters and internal teams to manage the daily operations of the e-store in Hong Kong, including promotions and digital initiatives to drive traffic and sales. Key tasks include overseeing inventory tracking, order fulfillment, payment processing, online merchandising, website UI/UX optimization, O2O operations for offline pickup, and content creation for promotional pages, all while managing tools like SAP Hybris and Adobe Experience Manager.

Technical expertise is a cornerstone of this role, as it requires being the go-to resource for team members and clients on SAP Hybris operations, rule-setting logic, debugging, Adobe Experience Manager, and advanced Excel formulas. The position involves guiding the team and clients in adopting new technologies and exploring innovative tools and methodologies to optimize workflow and enhance performance. A strong understanding of advanced technology and system operations is essential to effectively manage and improve e-commerce processes.

The Successful Applicant

The ideal candidate should possess a Bachelor's degree in e-Commerce, Digital Marketing, or a related business discipline, with a minimum of 8 years of experience in e-commerce operations or to a lesser extent, digital marketing. The candidate must have extensive knowledge and hands-on experience with SAP Hybris commerce systems, Adobe Experience Manager, Adobe Analytics, and other related tools. Strong business acumen and analytical skills are essential, particularly in areas such as digital strategy, e-commerce, sales, quality assurance, and campaign management. The role requires demonstrated ability to lead projects and manage change across multiple disciplines simultaneously, along with proven project management skills and a successful track record of delivering projects on time and within budget. Excellent communication skills in both written and spoken English and Chinese are critical, with the ability to articulate complex concepts and strategies clearly and effectively.

What's on Offer

This position is a spring board for experienced e-commerce Team Member or Assistant Manager/Emerging Team Leader to step up as a Manager. It is possible that the company may offer a Senior Manager title for qualified candidate. In order to realize the growth potential offered by this role, the candidate needs to demonstrate solid team management insights and track records.