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A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Senior Manager, E-Commerce based in HK.
The role:
At Clarins, we are committed to creating exceptional customer experiences while championing innovation and sustainability. As the Senior E-Commerce Manager, you will lead our digital journey in Hong Kong, driving online growth and fostering meaningful customer connections aligned with our brand values.
What you’ll do:
E-Commerce Strategy & Operations
• Develop and implement strategies to drive online revenue, market share, and customer loyalty.
• Oversee website content and ensure alignment with brand messaging and marketing campaigns.
• Optimize the online customer journey to improve navigation, checkout processes, and user experience.
• Own E-commerce A&P (media, sampling, packaging etc investments) and P&L for HK with a focus to drive revenue target and main on site KPIs (traffic, conversion, AOV..)
Digital Marketing
• Manage digital campaigns (SEO, SEM, paid social, email) to drive traffic, engagement, and ROI.
• Lead CRM initiatives to enhance customer retention through personalized campaigns.
• Collaborate with agencies and vendors to apply industry best practices and innovative approaches.
Data Analysis & Optimization
• Use analytics tools to track performance, identify trends, and refine strategies.
• Conduct A/B testing to optimize campaigns and site performance.
• Provide actionable insights through detailed performance reporting.
Technology & Platform Management
• Ensure the e-commerce platform operates efficiently, resolving any technical issues promptly.
• Oversee integrations with third-party tools and implement platform enhancements.
• Drive UX/UI improvements to elevate the overall shopping experience.
Budget Management
• Plan, monitor, and manage budgets to achieve financial targets efficiently.
What you have:
Experience & Leadership : 8–12 years in e-commerce or digital marketing, with proven success in driving growth and leading cross-functional teams.
Technical Expertise : Proficiency in e-commerce platforms (e.g., Salesforce Commerce Cloud, Shopify) and analytics tools (e.g., Google Analytics, Tableau).
Knowledge of key acquisition platform for Search, Display, Social (Google, Facebook, Youtube, Instagram, ..and analytics (Google Analytics, Omniture, Tag Management Systems)
Knowledge of SEO
Previously used project/task management software system, Agile methodology tools (Confluence/JIRA/Wiki) is a plus.
Strategic & Analytical Skills : Strong data-driven decision-making, ability to analyze metrics, and adapt strategies based on industry trends.
Customer-Centric Mindset : Focused on enhancing customer experiences through UX/UI improvements, personalized marketing, and innovative solutions.
Communication & Budget Management : Excellent communication skills and experience managing budgets to achieve financial and operational targets.
We have:
• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with 1 day of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for a Senior Manager, E-Commerce based in HK.
The role:
At Clarins, we are committed to creating exceptional customer experiences while championing innovation and sustainability. As the Senior E-Commerce Manager, you will lead our digital journey in Hong Kong, driving online growth and fostering meaningful customer connections aligned with our brand values.
What you’ll do:
E-Commerce Strategy & Operations
• Develop and implement strategies to drive online revenue, market share, and customer loyalty.
• Oversee website content and ensure alignment with brand messaging and marketing campaigns.
• Optimize the online customer journey to improve navigation, checkout processes, and user experience.
• Own E-commerce A&P (media, sampling, packaging etc investments) and P&L for HK with a focus to drive revenue target and main on site KPIs (traffic, conversion, AOV..)
Digital Marketing
• Manage digital campaigns (SEO, SEM, paid social, email) to drive traffic, engagement, and ROI.
• Lead CRM initiatives to enhance customer retention through personalized campaigns.
• Collaborate with agencies and vendors to apply industry best practices and innovative approaches.
Data Analysis & Optimization
• Use analytics tools to track performance, identify trends, and refine strategies.
• Conduct A/B testing to optimize campaigns and site performance.
• Provide actionable insights through detailed performance reporting.
Technology & Platform Management
• Ensure the e-commerce platform operates efficiently, resolving any technical issues promptly.
• Oversee integrations with third-party tools and implement platform enhancements.
• Drive UX/UI improvements to elevate the overall shopping experience.
Budget Management
• Plan, monitor, and manage budgets to achieve financial targets efficiently.
What you have:
Experience & Leadership : 8–12 years in e-commerce or digital marketing, with proven success in driving growth and leading cross-functional teams.
Technical Expertise : Proficiency in e-commerce platforms (e.g., Salesforce Commerce Cloud, Shopify) and analytics tools (e.g., Google Analytics, Tableau).
Knowledge of key acquisition platform for Search, Display, Social (Google, Facebook, Youtube, Instagram, ..and analytics (Google Analytics, Omniture, Tag Management Systems)
Knowledge of SEO
Previously used project/task management software system, Agile methodology tools (Confluence/JIRA/Wiki) is a plus.
Strategic & Analytical Skills : Strong data-driven decision-making, ability to analyze metrics, and adapt strategies based on industry trends.
Customer-Centric Mindset : Focused on enhancing customer experiences through UX/UI improvements, personalized marketing, and innovative solutions.
Communication & Budget Management : Excellent communication skills and experience managing budgets to achieve financial and operational targets.
We have:
• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with 1 day of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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