Logistics Operations Specialist, Tech Company
Salary undisclosed
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Key Responsibilities:
• Communicate with global data centers to ensure seamless operations and service delivery.
• Engage with customers worldwide to understand their needs, address urgent requests, and resolve issues in a timely manner.
• Track global logistics and ensure efficient delivery of services and products.
• Organize and manage all relevant documentation and records.
• Monitor and analyze customer service metrics to identify trends and opportunities for improvement.
• Respond to customer inquiries and complaints, ensuring timely and effective resolution.
Qualifications:
• Bachelor's degree in a relevant field, Fluent in English, both written and spoken.
• 3-7 years of experience in a customer service or operations role within a technology company.
• A strong understanding of customer service best practices and a passion for exceeding customer expectations.
• Strong communication and interpersonal skills to interact effectively with both internal teams and external clients.
• Familiarity with or interest in the server, chip, and data center industry.
• Proven ability to manage and resolve complex customer issues.
• Excellent organizational skills with attention to detail.
Contact
Brook ZHANG
M&Wechat +86 13917947687
• Communicate with global data centers to ensure seamless operations and service delivery.
• Engage with customers worldwide to understand their needs, address urgent requests, and resolve issues in a timely manner.
• Track global logistics and ensure efficient delivery of services and products.
• Organize and manage all relevant documentation and records.
• Monitor and analyze customer service metrics to identify trends and opportunities for improvement.
• Respond to customer inquiries and complaints, ensuring timely and effective resolution.
Qualifications:
• Bachelor's degree in a relevant field, Fluent in English, both written and spoken.
• 3-7 years of experience in a customer service or operations role within a technology company.
• A strong understanding of customer service best practices and a passion for exceeding customer expectations.
• Strong communication and interpersonal skills to interact effectively with both internal teams and external clients.
• Familiarity with or interest in the server, chip, and data center industry.
• Proven ability to manage and resolve complex customer issues.
• Excellent organizational skills with attention to detail.
Contact
Brook ZHANG
M&Wechat +86 13917947687
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