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About Us
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Job Description
WHAT YOU WILL BE DOING?
• General Sales order process including preparation of invoices and quotations, follow up of sales enquires, and sales related activities.
• Coordinate with internal departments and external partners to support customers' orders to ensure smooth and timely delivery
• Handle customer's daily correspondence such as inquiries, complaints and claims
• Oversee on-boarding new accounts and processing orders, update the order status in the system and maintain the database
• Maintain documentation trail and give visibility on status and documentation changes
• Handle ad-hoc tasks as assigned
YOU NEED TO BE...
• Preferred candidates with 1-2 years working experiences in order processing or sales support roles
• Proficiency in Microsoft Office - Excel.
• Knowledge of SAP systems will be desirable
• Well organized, sense of responsibility and detail-minded, able to work under pressure
• Good command of both written and spoken English and Chinese
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Job Description
WHAT YOU WILL BE DOING?
• General Sales order process including preparation of invoices and quotations, follow up of sales enquires, and sales related activities.
• Coordinate with internal departments and external partners to support customers' orders to ensure smooth and timely delivery
• Handle customer's daily correspondence such as inquiries, complaints and claims
• Oversee on-boarding new accounts and processing orders, update the order status in the system and maintain the database
• Maintain documentation trail and give visibility on status and documentation changes
• Handle ad-hoc tasks as assigned
YOU NEED TO BE...
• Preferred candidates with 1-2 years working experiences in order processing or sales support roles
• Proficiency in Microsoft Office - Excel.
• Knowledge of SAP systems will be desirable
• Well organized, sense of responsibility and detail-minded, able to work under pressure
• Good command of both written and spoken English and Chinese
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