Technical Software Engineer - PROFIS
Salary undisclosed
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Who are Hilti?
If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 80 years, and a worldwide reputation for pioneering products and first-rate service. With some 30,000 people in more than 120 countries. Our unique culture and career development opportunities have gained worldwide recognition. Great Place to Work Institute ranked Hilti the 11th World Best Multinational Workplace. In Hong Kong, Hilti was accredited the Kincentric Best Employer in 2021. Therefore, we are a great place for you to learn, grow and carve-out your career.
Your Responsibilities
• Provide customer caring for the Profis Engineering customers
• Serve as the primary point of contact and trusted advisor for a portfolio of Profis Engineering customers
• Deeply understand each customer's unique business needs, workflows, and challenges, and develop customized success plans to address them
• Provide comprehensive onboarding trainings, regular technical trainings and ongoing support to help customers effectively
• Implement and utilize the Profis Engineering software, keep track on the usage rate
• Monitor customer health metrics, proactively address any issues or concerns, and work to prevent churn
• Identify and capitalize on opportunities for product expansion, cross-selling, and contract renewals
• Collaborate with Engineering and Marketing team to provide valuable customer feedback and advocate for software enhancements
• Maintain accurate records of all customer interactions and activities within Salesforce
• Achieve and exceed defined customer satisfaction, usage, retention, and revenue growth targets
• Provide regular reports to the management on key performance metrics, customer trends, and crisis management outcomes
What do we offer?
• Long-term career development opportunities
• 14 days’ annual leave per year
• Birthday leave, volunteer leave, family care leave
• Medical insurance covering dependents
• Additional MPF voluntary employer contribution
Your Profile
• Bachelor's degree or the equivalent is required; business, engineering, or related majors are preferred
• 3 years of experience in a customer-facing role, preferably in the construction software or engineering, technology industry
• Excellent communication, interpersonal, and relationship-building skills
• Proven track record of successfully managing the full customer lifecycle, from onboarding to retention and expansion
• Proficient in using Salesforce and other customer success tools
• Ability to thrive in a fast-paced, dynamic environment and juggle multiple customer engagements simultaneously
• Passion for delivering exceptional customer service and a commitment to helping customers succeed
Launch your application
By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.
We look forward to receiving your application. Interested applicants please submit your CV by clicking the Apply Now button.
If you have any questions, please, contact HR Team by sending the email to [our mailbox through CTgoodjobs Apply Now]
If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 80 years, and a worldwide reputation for pioneering products and first-rate service. With some 30,000 people in more than 120 countries. Our unique culture and career development opportunities have gained worldwide recognition. Great Place to Work Institute ranked Hilti the 11th World Best Multinational Workplace. In Hong Kong, Hilti was accredited the Kincentric Best Employer in 2021. Therefore, we are a great place for you to learn, grow and carve-out your career.
Your Responsibilities
• Provide customer caring for the Profis Engineering customers
• Serve as the primary point of contact and trusted advisor for a portfolio of Profis Engineering customers
• Deeply understand each customer's unique business needs, workflows, and challenges, and develop customized success plans to address them
• Provide comprehensive onboarding trainings, regular technical trainings and ongoing support to help customers effectively
• Implement and utilize the Profis Engineering software, keep track on the usage rate
• Monitor customer health metrics, proactively address any issues or concerns, and work to prevent churn
• Identify and capitalize on opportunities for product expansion, cross-selling, and contract renewals
• Collaborate with Engineering and Marketing team to provide valuable customer feedback and advocate for software enhancements
• Maintain accurate records of all customer interactions and activities within Salesforce
• Achieve and exceed defined customer satisfaction, usage, retention, and revenue growth targets
• Provide regular reports to the management on key performance metrics, customer trends, and crisis management outcomes
What do we offer?
• Long-term career development opportunities
• 14 days’ annual leave per year
• Birthday leave, volunteer leave, family care leave
• Medical insurance covering dependents
• Additional MPF voluntary employer contribution
Your Profile
• Bachelor's degree or the equivalent is required; business, engineering, or related majors are preferred
• 3 years of experience in a customer-facing role, preferably in the construction software or engineering, technology industry
• Excellent communication, interpersonal, and relationship-building skills
• Proven track record of successfully managing the full customer lifecycle, from onboarding to retention and expansion
• Proficient in using Salesforce and other customer success tools
• Ability to thrive in a fast-paced, dynamic environment and juggle multiple customer engagements simultaneously
• Passion for delivering exceptional customer service and a commitment to helping customers succeed
Launch your application
By submitting your candidate data, you confirm and agree that Hilti may process the candidate data according to the recruitment purposes set out.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.
We look forward to receiving your application. Interested applicants please submit your CV by clicking the Apply Now button.
If you have any questions, please, contact HR Team by sending the email to [our mailbox through CTgoodjobs Apply Now]
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