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Your Missions:
• Coordinate Digital campaign and e-commerce website support activities
• Manage digital campaign vendors – Work closely with the business team to understand the business requirements and liaise with the vendors to assess the technical requirements.
• Facilitate penetration test process – Coordinate with the Cybersecurity team and vendors to make sure all campaign sites have passed the client’s required security test
• Maintain a list of campaign websites
• Support e-Commerce operations – liaise with multiple parties including the eCommerce vendors, Zone, and local IT teams to ensure any incidents of e-Commerce systems are resolved in a timely manner.
• Coordinate issue management and troubleshooting (level 1 support) with Business and technical e-commerce vendors, particularly on CRM, SAP, Payment…
• Progress will be followed on a monthly basis with Activity Report to the Client.
Your Profile:
• Bachelors/Master’s Degree or equivalent diploma in Business, E-commerce, or IT
• Min. 3 years experience with IT Support
• Must be an English / Cantonese Speaker
• Experience in the Retail Industry
• Experience in campaign management with vendors
• Experience and knowledge of omnichannel activities
• Experience with IT support duties
• Experience in working in a complex environment and with a distributed team
• Autonomous and proactive
• Able to manage coordination between different teams.
• Very good communication skills with customers, team, and stakeholders
• Coordinate Digital campaign and e-commerce website support activities
• Manage digital campaign vendors – Work closely with the business team to understand the business requirements and liaise with the vendors to assess the technical requirements.
• Facilitate penetration test process – Coordinate with the Cybersecurity team and vendors to make sure all campaign sites have passed the client’s required security test
• Maintain a list of campaign websites
• Support e-Commerce operations – liaise with multiple parties including the eCommerce vendors, Zone, and local IT teams to ensure any incidents of e-Commerce systems are resolved in a timely manner.
• Coordinate issue management and troubleshooting (level 1 support) with Business and technical e-commerce vendors, particularly on CRM, SAP, Payment…
• Progress will be followed on a monthly basis with Activity Report to the Client.
Your Profile:
• Bachelors/Master’s Degree or equivalent diploma in Business, E-commerce, or IT
• Min. 3 years experience with IT Support
• Must be an English / Cantonese Speaker
• Experience in the Retail Industry
• Experience in campaign management with vendors
• Experience and knowledge of omnichannel activities
• Experience with IT support duties
• Experience in working in a complex environment and with a distributed team
• Autonomous and proactive
• Able to manage coordination between different teams.
• Very good communication skills with customers, team, and stakeholders
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