E-Commerce and Digital Media Officer, M+ Museum

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century. This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance. You will be responsible for:
• assisting in developing and implementing e-commerce and digital marketing strategies that align with business objectives;
• managing and optimizing online sales channels, such as websites, social media, and online marketplaces;
• analysing e-commerce data and metrics to identify growth opportunities and areas of improvement;
• managing various online marketing tools, to work within a cross-functional environment to coordinate marketing, advertising, and promotional activities;
• maintaining a strong branding voice through social media – to coordinate and manage the creation of digital content such as website, videos and social posts, etc.;
• monitoring the market, trends, customer needs closely and translate into future enhancements and new experience;
• monitoring order processing cycle and effectively managing aftersales support and handling complaints;
• collaborating with cross-functional teams and external parties, such as retail, logistics, product development and external contractors to ensure consistent messaging and branding across all channels;
• performing other ad hoc duties as assigned by the Authority. You should:
• possess a recognised university degree, preferably in Business Administration, Marketing, Communications, or a related discipline;
• have 2 -3 years’ experience of relevant working experience in e-commerce operation, digital marketing or content marketing; familiarity with Salesforce and China e-commerce platforms will be an advantage;
• demonstrate solid understanding on digital landscape and behaviours of audiences online (especially in Hong Kong and Mainland China);
• be proficiency in Office software, with basic knowledge of photo-editing and design software such as Adobe Creative Suite (e.g., Photoshop, Illustrator, After Effects, and Premiere Pro) being a plus;
• possess strong project management skills with excellent communication skills and ability to effectively communicate and collaborate with internal and external stakeholders;
• have a proactive team player mindset, able to thrive under pressure and meet tight deadlines;
• be proficiency in written and spoken English and Chinese. For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled. 06-12-2024 Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards. For more information, please visit https://www.westkowloon.hk or contact: Crystal Yu /+852 22000114 About West Kowloon Cultural District Authority The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a primelocal and international destination for arts, culture and entertainment.